Frequently Asked Questions

Your questions answered

Below are some main points to help clarify our provision of repair services to you. Please browse through these FAQs to find our answers to your commonly raised questions.

My appliance broke down – what do I do?

First of all, don’t panic. We’re here to help. The first thing you’re going to want to do is to contact us and book an appointment so that we can come and help. Feel free to call on 0203 475 4078 and a member of the team will be in touch. Alternatively, you can contact us online, and we’ll make sure to respond to you as soon as we can.

When you offer a fixed price repair, what’s included?

Our fixed-price repair incorporates all of the different facets of the service and makes sure that you are getting the best service possible. The price covers the call out, the actual repair and any diagnostic we make in the process. We have a range of parts inside all of the vans our team members drive because we know it can be vital for speedy resolutions. It means that when we come and help you out, we can repair everything without a problem. If a spare part needs to be replaced, we will quote you separately and proceed only with your approval.

My appliance needs a new part. How long will I wait for this?

Our team members carry a comprehensive selection of parts in their vans when they go out to help people. We know that you need to get something sorted sooner rather than later, so we make sure that our engineers can fix a problem when they see you. The manufacturer also approves all our replacement parts, so there’s no worry. We also make sure to source specialist parts in a few days.

Will your repairs last?

Making sure that your system runs as smoothly as possible is what we do best, and we can confirm that we make sure our repairs do last. We provide a 100% no risk guarantee, so there’s a 1-year warranty as standard for all of your parts and repairs. If there does happen to be the same problem, we come out to you and fix it for free.

Do you repair all types of appliances?

We make sure that you can trust in our repairs, and we fix all types of domestic appliances for you. We’ve had experience with every model and make around, so we can come through for you when it counts. It’s all part of our belief that excellent customer care is all-inclusive.

Is there an age limit on the appliances you can repair?

We make sure that we’re helping as many people as possible, and so we do not have a limit on the age of your appliance. However, we will caution you before repairs if we feel that your device is no longer economically viable to fix.

What happens if my appliance can not be repaired?

In the unlikely event that we can not repair something, we offer you a new appliance at a discounted rate to try and make sure you’re still happy. We’ll also let you know if your machine is becoming too old to fix economically, and suggest newer models that you use instead.

Can I choose the date and time for the repair visit?

Yes, you can select a repair date and time that is convenient for you. Also, we offer same-day and next-day appointments at no extra cost. Additionally, our engineer will give you a courtesy call 30 minutes before arrival to let you know they are on their way.

How long does an average appliance repair service take?

A typical home appliance repair job, handled by a single technician, usually takes between 1 and 2 hours, depending on the complexity of the problem. Please note that we have a fixed labour charge, so you don’t need to worry about how long the repair process takes.

Do you install appliances?

Yes, we do! Whether you have a built-in, integrated, or freestanding appliance, our experts can install it for you. We can also make any necessary adjustments to your plumbing or electrical systems. After installation, we’ll thoroughly test your appliance to make sure it’s working perfectly. Let us take care of the installation so you can enjoy your new appliance without any hassle.

Do you take away old appliances?

Yes, we offer appliance disposal services if you need your old appliance removed. Please ensure the appliance is empty before our team arrives.

Where in UK can you service?

We strive to cover as many parts of UK as possible and can operate in a selection of different areas across the country. We’ve got people everywhere, so if you need an engineer, we can usually have one to you within the hour. It’s all because we aim to help as many as possible.

We hope you find this area useful but if you cannot find the information you’re looking for or if you need any further clarification please do not hesitate to contact us on 0203 475 4078.